Privacy Policy

  1. Introduction
    This Privacy Policy describes how AlTojjar Platform (“AlTojjar,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you access or use our services, including our website at https://altojjar.com/ (“Services”) in compliance with applicable data protection laws and best practices.
  2. Information We Collect
    2.1 Personal Information You Provide
  • Account Registration: Name, email address, company name, job title, phone number, username, and password for creating and managing your account.
  • Verification & Compliance: Business registration details, trade licenses, and documents necessary for compliance verification tools.

2.2 Automated Data Collection

  • Usage Data: IP address, browser type, device type, operating system, pages visited, time and date of visits, and referral URLs collected via cookies and analytics tools.
  • Cookies & Tracking: Session cookies, persistent cookies, and third-party analytics cookies to improve and personalize your experience.
  1. Purpose of Processing Personal Data
    We process personal data for the following lawful purposes:
  • Service Delivery: To create and manage your AlTojjar account, verify your eligibility, and facilitate digital trade services.
  • Compliance & Security: To perform compliance checks against sanctions lists, prevent fraud, and secure our platform.
  • Improvement & Personalization: To analyze usage trends, optimize platform performance, and provide customized recommendations.
  • Communication: To send service-related notices, updates, and marketing communications (with your consent).
  1. Legal Basis for Processing
    We rely on the following legal bases to process your personal data under GDPR and similar regulations:
  • Consent: When you opt-in to receive marketing communications or enable non-essential cookies.
  • Contractual Necessity: To fulfill our obligations under our Terms of Service and provide requested services.
  • Legal Obligations: To comply with applicable laws and regulations, including trade and sanctions laws.
  • Legitimate Interests: To improve our Services, protect against fraud, and maintain platform security.
  1. Data Retention
    We retain your personal data only as long as necessary to achieve the purposes for which it was collected, unless a longer retention period is required by law. Retention periods vary by data type and purpose, typically ranging from account duration plus up to five years for compliance reasons.
  2. Data Sharing and Disclosure
    6.1 Third-Party Service Providers
    We may share personal data with:
  • Compliance & Verification Partners: Screening against sanctions and regulatory lists.
  • Payment Processors: For processing fees and financial transactions.
  • Analytics & Hosting Providers: To support site performance and analytics.
    6.2 Legal Requirements
    We may disclose personal data if required by law enforcement, government authorities, or to protect our legal rights.
  1. International Data Transfers
    Wherever we transfer personal data outside your jurisdiction, we ensure appropriate safeguards such as standard contractual clauses or adequacy decisions to protect your data in accordance with GDPR
  2. Your Privacy Rights
    Depending on your jurisdiction, you may exercise the following rights:
  • Access & Portability: Request a copy of your personal data in a machine-readable format
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data (“right to be forgotten”) where applicable
  • Restriction & Objection: Restrict processing or object to processing based on legitimate interests.
  • Withdraw Consent: Withdraw consent for marketing or non-essential cookies at any time.
    To exercise these rights, please contact us using the details in Section 11.
  1. Security Measures
    We implement appropriate technical and organizational measures, including encryption, access controls, secure servers, and regular security audits, to safeguard your personal data against unauthorized access, disclosure, alteration, and destruction.
  2. Children’s Privacy
    Our Services are not directed to children under 18 years old. We do not knowingly collect personal information from minors. If you become aware that a minor has provided us with personal data, please contact us to have such data deleted.
  3. Contact Information
    For privacy inquiries or to exercise your rights, contact:
    Email: help.@altojjar.com
    Address: AlTojjar Platform, Damascus, Syria
  4. Updates to This Policy
    We review and update this Privacy Policy periodically. The “Last Updated” date at the top reflects the most recent changes. We will notify users of significant updates via the platform or email.

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